SHIPPING

When will my order ship? 

Once your order is placed, it will be processed, packed, and shipped out within 1-3 business days (orders are not processed and shipped on weekends). Orders placed after 12PM (EST) on Friday will be processed 1-3 business days from the following Monday morning. Orders are shipped from our warehouse located in New Jersey (U.S.). Due to the influx of business during the holiday season, please allow for at least 5-7 business days for your order to be processed before inquiring as to the status of your order. Tell your pooch to hold tight, we try to do the very best we can to get all orders out ASAP!

You will receive a tracking number via email once your order has shipped. 

When can I expect my order to arrive?  

Your order will be processed, packed, and shipped out within 1-3 business days from the time your order is placed (orders are not processed and shipped on weekends). We cannot guarantee delivery dates, but typically orders being shipped to the East Coast arrive between 1-2 business days from when it is shipped. For items shipped to the West Coast, it will typically arrive within 4-7 business days from when it is shipped. Once your order has shipped, you will receive tracking information via the email you provided while placing your order so that you can track your package. 

 You can also sign up for delivery notices from


What shipping methods do you use?
 

For standard shipping methods, we use USPS Priority Mail or UPS Ground for domestic orders, depending on your preference, and USPS overseas because it’s the most cost-effective for our customers. We can ship internationally via UPS or FedEx upon request. If you are shipping to a PO Box, your order must be shipped via USPS.*

Where's my order?

You can check the status of your order at all times by visiting the "My Account" page at shop.fabdog.com and then clicking "View Order Status". Please allow 1-3 business days for your order to be processed, packed, and shipped from the time it is placed. Orders are processed between regular business hours of Monday - Friday 9AM to 5PM. Due to the influx of business during the holiday season, please allow for at least 5-7 business days for your order to be processed before inquiring as to the status of your order. Once processed, you will receive tracking information so you can track where your order is and the estimated delivery date of your order. If you cannot locate your item with the tracking information provided, please email us at customer.service@fabdog.com and we will help you locate your order. 

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

What if I need to change or cancel my order?

Once an order is placed, we are unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to customer.service@fabdog.com right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out. 

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact customer.service@fabdog.com or call us at (973) 472-5555 right away. If your order is returned to us due to the incorrect address being input at checkout, you will be responsible for any additional shipping charges incurred to resend your order. 

Do you offer expedited shipping?

Yes. Some pups just can’t wait to snuggle in flannel PJs, or chew on a brand new plush, squeaky toy, and we don't blame them. Just select one of the expedited shipping methods at checkout via FedEx, UPS, or USPS and we will gladly rush your order so you can get it even faster. Orders must be placed before 12PM (EST) for expedited shipping to take effect. Expedited shipping excludes weekends and holidays. Orders placed on Fridays after 12PM (EST) will not be processed and shipped until the following Monday morning. 

FedEx 2nd Day Guaranteed are for Continental US, Retail and NON PO Box customers only. It is only guaranteed if ordered before 12PM EST.  

Do you ship worldwide?

Yes! We ship worldwide. All international customers are responsible for any and all customs duties, tariffs, or fees that may be due on receipt of the order by the country of shipping destination. Those fees are separate and not included in the shipping cost charged to ship your order through us. 

Shipping cost varies by the specific shipping address and the weight of the items in your cart. To determine shipping cost, simply proceed to checkout with the desired items in your cart, and enter your shipping address and you will receive an accurate shipping quote before entering any payment information.

SIZING

How do I size my dog? 

fabdog® sizes are numbered based on the length of your dog as measured of your dog from the base of the neck to just before the tail. We do also use secondary measurements to ensure your dog's chest width and neck width will also fit based on spec and style of the specific you are interested in. Please note that not all coats or sweaters are sized the same, so make sure to consult our complete sizing chart guide before placing your order to ensure your dog's new clothes will fit just right. 

For more guidance on how to determine your dog's sizing, check out our full sizing chart guide.  

What if your clothes don’t fit my dog?

We do our best to create sizes that fit all breeds—but some (like dachshunds and Italian greyhounds) are difficult due to their unique proportions.

Our suggestion? Check out our sizing charts, and make your best educated guess as to what you think will fit. If it doesn't fit, we do provide refunds for new and unused items—so no harm, no foul! Just check out full return policy here.

How long does your clothing typically last?

We design all of our products with high-quality materials—built to last through wear and tear. As long as your dog goes easy on the puppy chow! If you have any issues or concerns regarding the quality of any of our products, please reach out to us directly via email at customer.service@fabdog.com and we will do our best to assist you.  

RETAIL/WHOLESALE 

I love your clothes! How can I sell them at my stores?

We’re always looking to partner with retailers who appreciate quality and style and, of course, love pets as much as we do. We maintain partnerships with boutique stores and quality retailers all around the world. We’d love to have you on our team!

Sign up to sell fabdog® products at your store.

Still have questions? 

We're here for you. Please do not hesitate to contact us directly via email at customer.service@fabdog.com anytime, or by phone at (973) 472-5555 between the hours of 9AM and 5PM (EST) Mondays through Fridays. We will do our best to get back to you as soon as possible. 

 
Media & PR Inquiries

Contact Julia at Julia.coull@fabdog.com